Support
Get help with Tectra - contact our support team, find answers, and troubleshoot issues
Support
Need help with Tectra? We're here to assist you! Choose the support option that works best for your situation.
Contact Support
Email Support
- General Support: support@tectra.ai
Average Response Times:
- General inquiries: Within 24 hours
- Technical issues: Within 12 hours
- Critical issues: Within 4 hours
Business Hours: Monday - Friday, 9 AM - 6 PM UTC
Frequently Asked Questions
Getting Started
Q: How do I add Tectra to my Zoom meeting? A: Go to app.tectra.ai/manager/meetings, add your meeting details, and click "Create & Join" to automatically add Tectra to your call.
Q: Why can't Tectra hear me in meetings? A: Make sure Tectra is unmuted in the meeting and use the activation phrase "Hey, Tectra" to get its attention.
Account & Billing
Q: How do I upgrade my account? A: Visit your billing settings at app.tectra.ai/manager/settings/?tab=billing and select your preferred tier.
Q: Can I change my billing tier anytime? A: Yes, you can upgrade or downgrade your tier at any time. Changes take effect immediately.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express) and process payments securely.
Troubleshooting
Q: I'm getting authentication errors A:
- Try logging out and logging back in
- Clear your browser cache and cookies
- Ensure you have proper permissions for the action you're trying to perform
Self-Service Resources
Documentation
Report a Bug
Found a bug? Help us improve Tectra by reporting it:
Bug Report Requirements:
- Describe what you were trying to do
- What actually happened vs. what you expected
- Steps to reproduce the issue
- Screenshots or error messages (if applicable)
- Your browser/device information
Send bug reports to: support@tectra.ai
Feature Requests
Have an idea for improving Tectra? We'd love to hear it!
Feature Request Process:
- Submit your request with a detailed description
- Explain the business case and how it would help you
- We'll review and respond within 5 business days
Send feature requests to: support@tectra.ai
Privacy & Security
Data Protection
- All data is encrypted in transit and at rest
- We follow SOC 2 Type II compliance standards
- Regular security audits and penetration testing
Privacy Policy
Review our privacy policy at: tectra.ai/privacy
Data Deletion
To request data deletion, contact: support@tectra.ai
Still Need Help?
If you can't find what you're looking for:
- Search our documentation using the search bar above
- Contact support using the methods listed above
We're committed to providing excellent support and helping you get the most out of Tectra!