Support

Need help with Tectra? We're here to assist you! Choose the support option that works best for your situation.

Contact Support

Email Support

• General Support: support@tectra.ai

Average Response Times:

• General inquiries: Within 24 hours
• Technical issues: Within 12 hours
• Critical issues: Within 4 hours

Business Hours: Monday - Friday, 9 AM - 6 PM UTC

Frequently Asked Questions

Getting Started

Q: How do I add Tectra to my Zoom meeting? A: Go to app.tectra.ai/manager/meetings, add your meeting details, and click "Create & Join" to automatically add Tectra to your call.

Q: Why can't Tectra hear me in meetings? A: Make sure Tectra is unmuted in the meeting and use the activation phrase "Hey, Tectra" to get its attention.

Q: How do I activate workflows during meetings? A: Use natural language commands like "Hey Tectra, create a task for this" or "Hey Tectra, add this to our project tracker."

Account & Billing

Q: How do I upgrade my account? A: Visit your billing settings at app.tectra.ai/manager/settings/?tab=billing and select your preferred tier.

Q: Can I change my billing tier anytime? A: Yes, you can upgrade or downgrade your tier at any time. Changes take effect immediately.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express) and process payments securely.

Integrations & Workflows

Q: How many integrations can I connect? A: This depends on your billing tier. Check your account dashboard for your current limits.

Q: Why isn't my workflow triggering? A: Ensure your workflow is enabled and that your trigger conditions are properly configured. Check your integration connections are active.

Q: Can I share workflows with my team? A: Yes, team and enterprise accounts can share workflows and collaborate on automations.

Troubleshooting

Q: Tectra isn't responding in Slack A:

1. Make sure you're mentioning @Tectra in your message
2. Verify Tectra has been added to the channel
3. Check that your Slack integration is connected in your dashboard

Q: I'm getting authentication errors A:

1. Try reconnecting the problematic integration
2. Check if your API credentials have expired
3. Ensure you have proper permissions for the connected service

Q: Workflows are running slowly A:

1. Check your usage limits in the dashboard
2. Verify all connected services are responding normally
3. Consider optimizing complex workflows by breaking them into smaller steps

Self-Service Resources

Documentation

• Getting Started Guide
• Setting Up Billing
• Adding Integrations
• Creating Workflows
• Using Tectra

Report a Bug

Found a bug? Help us improve Tectra by reporting it:

Bug Report Requirements:

1. Describe what you were trying to do
2. What actually happened vs. what you expected
3. Steps to reproduce the issue
4. Screenshots or error messages (if applicable)
5. Your browser/device information

Send bug reports to: support@tectra.ai

Feature Requests

Have an idea for improving Tectra? We'd love to hear it!

Feature Request Process:

1. Submit your request with a detailed description
2. Explain the business case and how it would help you
3. We'll review and respond within 5 business days

Send feature requests to: support@tectra.ai

Privacy & Security

Data Protection

• All data is encrypted in transit and at rest
• We follow SOC 2 Type II compliance standards
• Regular security audits and penetration testing

Privacy Policy

Review our privacy policy at: tectra.ai/privacy

Data Deletion

To request data deletion, contact: support@tectra.ai

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Still Need Help?

If you can't find what you're looking for:

1. Search our documentation using the search bar above
2. Contact support using the methods listed above

We're committed to providing excellent support and helping you get the most out of Tectra!